Delete Your Data

Effective Date: October 14, 2026
Controller: Novaire Capital Corporation
Contact: support@usehite.com

You can delete your Hite account, reset your logged data or contact us with a deletion request. This page explains the options in the app and the retention commitments in our Privacy Policy and Data Privacy Policy.

Cancel your Apple subscription separately. Deleting the app, your account or your data does not cancel an App Store subscription. On iPhone, open Settings → your name → Subscriptions → Hite. See our Refund Policy.

1. Delete your account in Hite

Open Hite → Settings → Delete Account, read the confirmation, and choose Delete. You can reach Settings from the gear icon in the app. Account deletion removes your account and its associated profile and lifestyle data, then signs you out. Treat this action as permanent.

Account-associated data includes your profile, height measurements, nutrition and sleep logs, exercise records, derived information stored with the account and any avatar stored by Hite. If deletion fails or you cannot sign in, use the email method below rather than assuming the account has been removed.

2. Reset logged data while keeping your account

Open Hite → Settings → Reset All Data and confirm Reset. This clears logged data, resets profile biometrics and returns you to onboarding while keeping your account. Resetting is not account deletion, withdrawal of every consent, or cancellation of a subscription.

3. Request deletion by email

Email support@usehite.com?subject=Delete%20my%20Hite%20data with the subject Delete my Hite data. Tell us whether you want your entire account deleted or particular information removed.

Use the email associated with your Hite account where possible. If you used Sign in with Apple and Hide My Email, tell us the relay address shown in your Apple settings. If you never created an account or no longer know which address you used, explain that so we can help identify the records. Do not post account information publicly.

We verify that a request is authorized before deleting or disclosing personal information. We may ask for information needed to locate the account and verify ownership. We never need your password, authentication code or full payment-card details. Authorized agents may act with proof of authorization; parents and guardians can contact us about a child’s information.

4. Retention and exceptions

After account deletion, we delete or de-identify associated personal data within 30 days, with encrypted backups purged within 90 days, as stated in our Privacy Policy. Limited records may be retained where required by law or necessary for legitimate security needs, compliance or dispute resolution. Retained records remain protected and are not used to restore your deleted account for ordinary use.

Meal photos are processed in real time and are not retained by Hite as stored images. This differs from saved nutrition entries and optional account avatars. Independent Apple billing records are governed by Apple’s obligations and policies; deleting Hite data does not erase your Apple purchase history.

To stop new AI-dependent processing, use Hite Settings → Revoke AI Consent. To review the processing explanation, open AI Data Processing. Revoking consent does not automatically delete stored account data.

If you want a copy of your data before deleting it, email support@usehite.com to request access or export first. Deletion can make the requested information unavailable. Do not assume that uninstalling the app deletes data already stored with your account.

6. Questions, appeals and confirmation

Contact us if an in-app action does not complete or you need help with your request. For email requests, we respond after verification and within the period required by applicable law. If we cannot fulfill part of a request, we explain the reason and any applicable appeal process. You may reply to appeal a denied privacy request and contact the relevant regulator as described in our Privacy Policy.