Refund Policy

Effective Date: October 14, 2026
Operator: Novaire Capital Corporation
Contact: support@usehite.com

This policy explains purchases, renewals, cancellation and refund requests for Hite Premium bought through Apple’s App Store. It supplements the Terms of Service. Nothing here excludes non-waivable consumer rights.

1. Hite Premium purchases

Hite is free to download, but its app features require an active Hite Premium subscription. Available plans, billing periods and local prices appear in the app and Apple’s purchase confirmation before you pay. Any introductory offer or trial, its eligibility, duration and subsequent price are shown there. We do not promise that every user receives a trial or the same offer.

Apple processes App Store payments using your Apple Account. Hite does not receive your full payment-card details. Subscriptions renew automatically unless canceled in time. Review the purchase screen and Apple receipt for the terms of your purchase.

2. Request an App Store refund

Apple decides eligibility for App Store refunds. Hite cannot approve, issue or guarantee a refund for an Apple-billed transaction.

1. Open Apple’s Report a Problem and sign in with the Apple Account used for the purchase.
2. Choose the option to request a refund and give the reason.
3. Select the Hite purchase or subscription and submit your request.

See Apple’s refund instructions for current steps and how to check a request. If the charge is still pending, wait for the receipt. If the purchase is missing, check which Apple Account paid or contact Apple Support. Eligibility depends on Apple’s rules, your circumstances and applicable law. No particular response time or outcome is promised by Hite.

3. Cancel future renewals

On an iPhone, open Settings → your name → Subscriptions → Hite → Cancel Subscription. Follow Apple’s confirmation steps. If no cancellation button appears and an expiration date is shown, Apple indicates that the subscription is already canceled.

Cancel at least 24 hours before a trial or current subscription period ends to avoid its next renewal. Access and any trial end date follow the terms Apple shows for your subscription. See Apple’s cancellation instructions.

Cancellation and a refund request are separate actions. Requesting a refund does not replace cancellation of future renewals.

4. Deleting the app or account

Deleting Hite, resetting data or deleting your Hite account does not cancel an Apple subscription. Cancel it through Apple even if you no longer have the app. Account deletion also does not automatically request a refund. See Delete Your Data for deletion choices.

5. Purchase and access problems

If an active purchase is not recognized, check your Apple subscription status, use Restore Purchases in Hite, and confirm you are using the account associated with the purchase. For continued problems, email support@usehite.com with the app version, device model and a description of the issue. If a receipt is needed, redact unrelated purchases and sensitive details. Never send passwords, verification codes or full card numbers.

Support can investigate app access. Apple remains responsible for decisions about Apple-billed refunds. If you purchased through a different authorized billing provider, contact the provider identified on your receipt; this website does not sell subscriptions directly.

6. Your statutory rights

Applicable consumer law may provide rights beyond this policy. Those rights are not waived or limited here. This policy does not create a separate money-back guarantee. Contact us with a concern so we can direct it to the appropriate support channel.